Swansea hotel invests in apprentices to enhance customer experience

Posted on by karen.smith

Mercure Swansea Hotel’s HR Manager Lynne Huxtable with apprentice Lyndsey Phelps and training provider Mark Stevens from Babcock

The Mercure Swansea Hotel has been shortlisted for a prestigious national award that recognises the outstanding achievements of learners, employers and providers involved in the delivery of quality apprenticeships across Wales.

The hotel is one of 19 finalists in six categories of the Apprenticeships Awards Cymru, organised by the Welsh Government in partnership with the National Training Federation Wales (NTfW). Welsh Government apprenticeship programmes are part funded by the European Social Fund.

The winners will be announced at a high profile presentation ceremony at the
Mercure Cardiff Holland House Hotel, Cardiff, on Wednesday, 16th November. Main sponsor of the awards, which aim to showcase excellence in skills development in Wales, is Pearson and media partner for the event is Media Wales.

The Mercure Swansea Hotel, which is a finalist in the Medium Company category, believes valuing apprentices and staff ensures they value customers, which in turn leads to new and repeat business.

“The apprenticeship scheme allows employees to learn and progress within their role and enable them to grow as an individual both in work skills, social skills and career opportunities,” said Lynne Huxtable, HR Manager.

“It was also established as a valuable recruitment tool as we always want hard working and dedicated staff members, so we would ask that staff who we recruit show willingness to go on an apprenticeship programme to demonstrate commitment and dedication to both the hospitality industry and the hotel.

Around 250 stakeholders from the vocational education and training sector across Wales are expected to attend the high profile awards ceremony, where guests will dine out with chefs from the Welsh National Culinary Team.

Deputy Minister for Skills, Jeff Cuthbert said: “I have been encouraged by the extremely high standard of this year’s finalists and the variety across all ages and sectors, which shows the strength of apprenticeship delivery in Wales.

“Irrespective of whether or not they collect an award, the 19 finalists are all winners. Each has an inspiring story to tell, making them true ambassadors for apprenticeship programmes in Wales.

“The Welsh Government is committed to creating more apprenticeship opportunities for young people in Wales and continuing to support employers who are willing to offer high quality apprenticeship places.”

The NTfW is a network of 90 quality assured learning providers, which has links to 35,000 employers across Wales.

President Lord Ted Rowlands said: “Apprenticeship Awards Cymru showcases and celebrates the achievements of those who have exceeded expectations, shown a dynamic approach to training, demonstrated initiative and enterprise, innovation and creativity and shown an understanding and commitment to the improvement of skills development for the Welsh economy.”

More News Articles