Overcoming barriers whilst building a future with Apprenticeships

Posted on by karen.smith

English | Cymraeg

Kirstie Rowe and Lauren Prescott

Kirstie Rowe and Lauren Prescott
Royal Porthcawl Golf Club

Ever since they were teenagers, Kirstie Rowe and Lauren Prescott dreamed of pursuing a career in hospitality. After working in the industry for numerous years, they decided to take their career to the next step, through the help of an apprenticeship.

Both Kirstie and Lauren, are front of house staff for the award-winning, Royal Porthcawl Golf Club.

Having both completed their NVQ Level 3 in Supervision and Leadership, Kirstie and Lauren have progressed onto the Level 4 Hospitality Management course.

Throughout their time on the programme, Kirstie and Lauren have both had to battle with and overcome multiple barriers. The main challenge they both had to face, was the covid-19 pandemic and the detrimental effect on the hospitality industry. Not only was this a difficult period to work through, Kirstie and Lauren had their coursework to complete. Even in the toughest of times, both women showed tremendous dedication to complete all their coursework on time, and to a high standard.

Having recently been diagnosed with Multiple Sclerosis, Lauren has had to juggle her workload, the pressures of covid and her health issues. Despite all these barriers, she still managed to complete her apprenticeship.

Kirsty and Lauren both praised their assessor, Nick Snell for the support he has given them.

Lauren said: “Within this type of environment, it makes such a difference to have a close relationship with your assessor and making the process so much more enjoyable and manageable. Having an honest and transparent relationship with Nick has really helped me to achieve my goals.”

Both girls credit Itec and the apprenticeship programme for their development, by providing the them with a greater understanding of their core responsibilities, various strategies on how to manage others, as well as tactics and practices to increase customer satisfaction.

Kirsty said: “Having the opportunity to really fine tune my current skills whilst developing a whole new set was really beneficial to me.”

Kirsty has put her newfound leadership skills into practice and has been promoted to Food & Beverage Supervisor, where she is responsible for her own team. Whilst Lauren already has her sights set on another apprenticeship, and plans to continue her learning journey to further develop her management and hospitality skills.

Contact ITEC Skills and Employment to find out how Apprenticeships can help you recruit and upskill your staff.

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